Silver-Star (Сильвер-Стар), ООО, Одесса

Our pushchair was broken. We called to official service SilverStar in Odessa to ask what to do in this case. On the phone answered Svetlana and the first thing she did, as soon as she heard what had happened, she started yelling and screaming at us. She told that broken pushchair it is only our problem and it is solely our fault that stroller got broken ( she made this conclusion even has t seen pushchair).She also told us"Why did you buy so expensive pushchair"? "And if you buy it in Spain then they need to solve your problem not me" It was completely impossible to speak to her as she was not sane and her behavior was quite rude, she was screaming and yelling all the time. We adressed to SilverCross Europa and described them all situation, also with Silverstar, and they were very nice. They told that Svetlana was completely wrong and that our case is a warranty case. They did all their best to help us.
The problem with the stroller was solved solely by SilverStar Europe and Spain.